Flooded? Water leak?
We're on our way.
Emergency water removal, drying, mould remediation and repairs for homes and businesses across Melbourne. One call gets an IICRC-qualified technician to your door within 60 minutes, day or night.
- On site within 60 minutes
- We work with your insurer
- IICRC-qualified technicians
- $160 call-out, survey and report included
No surprises. You know exactly what's wrong before any work starts.
- Technician at your door within 60 minutes
- Full survey of the damage with moisture readings
- Written report of what needs to be done
- A report you can hand straight to your insurer
What to do in the first 30 minutes
The right first steps limit the damage and protect your insurance claim. If you're unsure about anything, call us and we'll talk you through it.
Talk to a technician- 1Stay safe around power
If water is near outlets or appliances, switch off at the switchboard only if you can reach it from a dry spot.
- 2Stop the source
Turn off the water at the mains tap, usually near the front boundary or water meter.
- 3Photograph everything
Take photos and video before anything is moved. Your insurer will ask for them.
- 4Lift valuables off the floor
Move electronics, documents and rugs to a dry room. Don't use a household vacuum on water.
Specialists in water damage, start to finish
For homes, strata and businesses. We don't just mop up: we measure moisture inside walls, floors and subfloors, dry the structure properly so it doesn't come back as mould, then rebuild what was damaged.
Emergency water extraction
Truck-mounted and portable extraction removes standing water fast, from carpets, timber floors and cavities.
Structural drying
Commercial dehumidifiers and air movers, set up to dry walls, subfloors and framing to a measured dry standard.
Moisture detection and mapping
Thermal imaging and moisture meters find hidden water you can't see, so nothing is missed.
Mould remediation
Safe containment and removal of mould, antimicrobial treatment, and drying fast enough to stop it coming back.
Carpet and flooring
In-place drying of carpet where it can be saved, safe removal of underlay and flooring where it can't.
Rebuild and repairs
Once it's dry, we put it back: plaster, cabinetry, flooring and painting. One company from flood to finished.
Whether you own it, rent it or manage it
Water damage affects everyone connected to a property. We keep each party informed so decisions get made fast.
Homeowners
We stop the damage, dry your home and repair it, and give you the documentation your home insurer needs.
Tenants
Renting and it's flooding? Call us and tell your landlord or agent. We can contact them directly so work starts without delay.
Landlords and property managers
Fast attendance, a written report for your records and the insurer, and clear updates you can pass on to tenants.
Businesses and strata
Shops, offices, warehouses and apartment buildings. We plan the work around your trading hours and residents.
From your call to completely dry
- STEP 1
You call, we're there in 60
A real person answers, gives you safety advice and has a technician at your door within 60 minutes.
- STEP 2
Survey and report
For the $160 call-out we map the moisture, photograph the damage and give you a written report of what's needed.
- STEP 3
Extract and dry
Water out, drying equipment in, affected areas treated to prevent mould.
- STEP 4
Monitor until dry
We return daily to take readings and adjust equipment until every area hits the dry standard.
- STEP 5
Repair and sign-off
We rebuild what was damaged and hand over a full drying report for you and your insurer.
We make the claim easier, not harder
Most water damage is covered by home and business insurance. We document every step the way assessors expect, so your claim isn't held up waiting for evidence.
- Dated photos and moisture readings
- Cause-of-damage notes and scope of works
- Direct liaison with your insurer or assessor
- Written drying certificate on completion
All of metro Melbourne, within 60 minutes
Not sure if we cover your suburb? Call and ask. If we can't get there fast, we'll tell you straight away.
Local, qualified, and here when it happens
Emergency Flood Recovery is run by Barry, an IICRC-qualified water damage specialist. We're a new Melbourne business built to do one thing well: get to you fast and fix the damage properly. Our technicians are IICRC qualified, we carry $20 million public liability cover, and we handle the whole job across Melbourne: water removal, drying, mould remediation and repairs.
Our promise to every customer
- A real person answers, 24/7. No call centres, no voicemail.
- At your door within 60 minutes anywhere in metro Melbourne.
- $160 call-out, no surprises. You get a written report before any further work starts.
- One company, flood to finished. Drying, mould and repairs, without juggling trades.
What people ask us
Something else on your mind? Call 1300 757 997 or email info@emergencyfloodrecovery.com.au.
What does the $160 call-out fee cover?
A technician attends within 60 minutes, surveys the damage with moisture meters and thermal imaging, and gives you a written report of what needs to be done and what it will cost. You decide whether to go ahead.
Will my insurance cover this?
Sudden water damage, like a burst pipe or appliance leak, is covered by most home and business policies. Check your policy or call your insurer. Our report and drying records are what assessors ask for, and we can deal with them directly.
I'm renting. Who should call you?
Call us straight away, then let your landlord or property manager know. Urgent repairs like a burst pipe or flooding are the landlord's responsibility, and we can liaise with them or their agent so the work isn't held up.
How long does drying take?
It depends on how much water got in and what it soaked into. Plasterboard and carpet dry faster than timber floors or concrete slabs. We measure every day and tell you when each area will be done, rather than guessing.
Do I need to move out?
Usually not. Most people stay home while we dry. If there's sewage, heavy mould or no safe power, we'll tell you honestly and put it in the report for your insurer.
Can't I just use fans and a wet vac?
Surfaces may look dry within a day, but water trapped in wall cavities, under floors and in the slab stays wet for weeks. That's where mould and rot start. Commercial dehumidifiers and moisture readings are how you know it's actually dry.
Water where it shouldn't be?
Don't wait for it to soak in. We answer 24/7.